VoIP Experiences

Bellevue College 2012

I was asked to give a user-group style talk about my experiences with VoIP to an interested group of college students at Bellevue College in May of 2012. The presentation covered many general topics including: VoIP Phone System Features, VoIP Considerations, Platform Options, Phone System Design Considerations, and Customization potential.

Outline

  • Who I Am: Past Experience
  • General VoIP Features List
  • VoIP Considerations
    • TelCo Choices
    • Interoffice Data Lines
    • Quality of Service
    • Redundancy
    • Convenience
  • Platform Options
    • Conversion Costs
    • Open Source
    • Solutions
    • Endpoints
  • Phone System Considerations
    • Client Specifications
    • Customer Service
    • Extension Numbers
    • DID Availability
    • Menu Design
    • Hold Music and Hold Durations
    • Redundancy
  • Customizations
    • Main Menu Scripting
    • Phone-in Radio
    • Auto-Dialing
    • Voting
    • Automation
  • Questions and Answers

Resources